Didn’t get your account credentials?

Payment successful but didn't receive my credentials

Updated October 15, 2026

📩 Didn’t Receive Your Account Credentials? If you’ve made a purchase but haven’t received your account details yet, here are a few quick steps to check:

1. Check your spam/junk folder – our automated emails can sometimes land there. Be sure to mark it as safe for future updates.

2. Verify your email address – a typo at checkout can cause delivery issues. You can double-check your email on the thank you page with your order details.

3. Paid with crypto? If your payment was successful but you haven’t received your account, please contact us with your email, transaction hash ID, and a screenshot of the payment.

4. If none of the above apply, feel free to reach out to us directly – we’re here to help and will make sure your issue is resolved promptly.

Thanks for your patience and welcome aboard!

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